Lifetime Warranty
Forever Jewelry, Forever Backed—Your Satisfaction Guaranteed
Our Quality Promise
All 25karats.com jewelry is crafted using the highest quality materials and undergoes rigorous inspection before shipment. We stand behind our craftsmanship with a comprehensive lifetime warranty that protects against manufacturing defects.
What We Cover
- Manufacturing defects in materials
- Structural issues from production
- Setting flaws from original craftsmanship
Our Resolution Process
If you experience damage that may be due to manufacturing, contact us for evaluation. For confirmed defects, we will either repair or replace the item at no cost to you.
Complimentary Services
Cleaning & Polishing
Free professional cleaning and polishing to keep your jewelry looking its best.
Prong Tightening
Complimentary prong maintenance to securely hold your precious stones.
Rhodium Plating
Free rhodium plating refresh to maintain the brilliant white finish of your jewelry.
Warranty Conditions
To maintain the validity of your lifetime warranty, please adhere to the following conditions:
Maintenance Requirements
If our inspection determines that your jewelry needs maintenance or repair due to wear and tear or damage, you must follow our recommendations for the necessary repairs. Failure to complete recommended repairs will void your warranty.
Third-Party Work
Any repair or service performed by a jeweler other than 25karats.com will void this warranty. If center stones were not purchased from 25karats.com and any setting work is done by a third-party jeweler, all warranties become void.
Warranty Exclusions
Our manufacturing warranty explicitly excludes coverage for:
- Normal wear and tear
- Loss of precious stones
- Theft or loss of jewelry
- Damage from modifications
- Physical damage from accidents
Common Issues Not Covered by Warranty
- Prongs and metals that wear over time and require "building up" or restoration as part of normal wear
- Discoloration due to exposure to chemicals, swimming pools, makeup, hot tubs, or bathing
- Bent, caught, or worn-out prong(s) allowing a stone to fall out due to normal wear
- Lost stones that have fallen out due to chipping or breaking caused by normal wear or damage
Certificate of Authenticity
All gold jewelry from 25karats.com comes with a Certificate of Authenticity, verifying the purity and quality of the gold. This certificate ensures that each piece is crafted to meet the highest standards of excellence and serves as proof of your jewelry's value and authenticity.
The certificate includes details about:
- Metal purity (karat weight)
- Manufacturing date
- Quality standards verification
- Unique identification number
Certificate of Authenticity