Accessibility Statement
Our Commitment
25karats.com is dedicated to offering a digital environment that is accessible and inclusive for individuals with disabilities. Our ongoing efforts focus on enhancing the user experience for everyone while adhering to applicable accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We consider accessibility to be an ongoing responsibility and an integral part of how we develop and maintain our website.
Continuous Improvement: While we strive to ensure the website conforms to WCAG 2.1 Level AA standards, we recognize that not all areas of our website may be in complete conformance at this time. We are actively working to improve our site's accessibility and usability for all users.
Accessibility Assistance
Should you encounter difficulties in using or accessing any section of 25karats.com, we invite you to contact us. We are committed to ensuring that you can obtain the information or complete the transactions you need.
Alternative Access Methods
Where available and legally required, we will facilitate the provision of information, item, or transaction via alternative communication methods, such as:
- Phone support at 800-201-3404
- Email assistance via service@25karats.com
- Personal shopping assistance with a customer representative
- Alternative product description formats upon request
Our Approach
We consistently strive to make 25karats.com an inclusive platform by following WCAG 2.1 guidelines, which are designed to make online content accessible and user-friendly for everyone, including those with disabilities. The guidelines are tiered with three levels of accessibility: A, AA, and AAA. Our objective for 25karats.com is to maintain compliance with Level AA standards. While we are proud of the steps we have taken, we also recognize that accessibility is an ongoing commitment.
To achieve this, we have incorporated accessibility into our web development and design process. We have prioritized:
Keyboard Navigation
Our website can be navigated using keyboard-only controls, providing full functionality without requiring a mouse.
Screen Reader Compatibility
We ensure compatibility with popular screen-reading software to assist users with visual impairments.
Text Alternatives
We provide text alternatives for non-text content, including detailed descriptions of product images.
Color and Contrast
We maintain appropriate color contrast ratios to ensure content is readable for users with visual impairments.
Legal Disclaimer
25karats.com aims to comply with applicable accessibility standards and is committed to making its website accessible to all users. However:
- Reasonable Efforts: We make reasonable efforts to improve the accessibility of our website but cannot guarantee that all content will be accessible at all times. Our website is regularly updated, and accessibility features may vary as content changes.
- Third-Party Content: We have limited control over third-party content (including but not limited to payment processors, social media widgets, and advertising content) that may appear on our website and cannot guarantee their accessibility.
- Technology Limitations: Some content may be inherently inaccessible due to limitations in current technology. In such cases, we strive to provide alternative means of accessing the information or services.
- Accessibility Assistance: If you encounter any barriers to accessibility on our website, we encourage you to contact us for assistance. Where appropriate and reasonable, we will provide alternative means to access the content or service.
- Ongoing Compliance: Our website is regularly tested and reviewed for accessibility issues. However, as technology and standards evolve, new challenges may arise. We are committed to addressing these issues as they are identified.
- No Waiver: Nothing in this accessibility statement constitutes a waiver of any legal rights or remedies you may have under applicable laws relating to accessibility.
By using our website, you acknowledge and agree to the terms of this disclaimer. If you do not agree with any part of this disclaimer, please refrain from using our website and contact us directly for alternative assistance.
Feedback
Your feedback is crucial for us. If you enjoyed using the 25karats.com website or if you have any comments or encounter any issues while using 25karats.com, please get in touch with us using one of the following methods:
Phone
By offering multiple avenues for feedback, we aim to identify and address any barriers to accessibility promptly. This feedback helps us improve the experience for all users and maintain ongoing compliance with accessibility standards.
Accessibility Policy Updates
We regularly review and update our accessibility policy and practices. This statement was last updated on April 18, 2025. As we make improvements to our website's accessibility features, this statement will be updated to reflect those changes.
We reserve the right to modify this accessibility statement at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage users to check this page periodically for updates.