Shipping Policy
Fast & Free Shipping
We offer complimentary shipping on all orders within the continental United States, regardless of order value. All shipments are fully insured and require signature upon delivery.
Our Shipping Protection Standards
At 25karats.com, we take extra precautions to ensure your valuable purchase arrives safely. Every order is carefully inspected, securely packaged, and shipped via FedEx to your home or an alternate address of your choice.
For Your Protection, We Always:
- Insure and register all items for their full value
- Use only FedEx services for the fastest and safest delivery of high-value packages
- Deliver only to physical business or home addresses (no P.O. Boxes)
- Require an adult signature upon delivery
FREE FedEx Insured Shipping within USA
All domestic shipments include complimentary insurance and are delivered via FedEx, with service levels based on order value:
| Order Value | FREE Shipping Method | Upgrade Options (Additional Fee) | Estimated Delivery Time |
|---|---|---|---|
| $0 - $1,000 | FedEx Ground |
FedEx Overnight: $90
FedEx 2-Day: $55
|
5-7 business days after shipment |
| $1,000 - $3,000 | FedEx 2-Day |
FedEx Overnight: $50
|
2 business days after shipment |
| $3,000 or above | FedEx Overnight | — | Next afternoon after shipment |
- We do not ship to P.O. Box addresses or freight forwarders due to high fraud risk.
- 25karats.com is not responsible for carrier-related delays due to weather conditions or other transport issues.
International Shipping
25karats.com offers shipping and insurance for customers residing outside the United States for a flat fee of $175.
International customers are responsible for any duties, VAT, taxes, and surcharges levied by their country. We recommend checking with your local customs authorities prior to placing your order to confirm tax and duty regulations and charges.
International Shipping
$175 flat fee includes shipping and insurance
Shipping to APO, FPO & DPO Addresses
We proudly serve military and diplomatic personnel with shipping to APO, FPO, and DPO addresses. Please note:
Delivery Timeline
All shipments are sent through the USPS system and drop-shipped to the military postal service within 5-7 business days. Final delivery depends on the military postal service timeframes.
Address Format
The proper format is to enter:
- APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) in the city field
- "AE" (Europe, Middle East, Africa), "AP" (Pacific), or "AA" (Americas) in the state field
Alternate Shipping Addresses
25karats.com allows you to ship to a destination different from your billing address. However, we require that the shipping address be on file with your credit card company for security purposes.
Alternatively, we can arrange to have your package shipped to a local FedEx station for pickup. Please contact our team at 1-800-201-3404 for assistance locating the nearest FedEx facility.
Manufacturing and Order Processing
The total delivery time includes both our manufacturing period and the shipping time.
Order Processing
All orders placed before 3 PM EST are processed the same business day. Orders placed after this time are processed the following business day.
Manufacturing Time
Each piece of jewelry is handcrafted to your specifications. Please allow 5-7 business days for your order to be manufactured and prepared for shipment.
Special Requests
Custom engravings and independent appraisal certificates may require an additional processing day or two.
Shipping Questions?
Our customer service team is ready to assist with any shipping-related inquiries. Contact us:
Phone